Our Shipping & Returns Policy

Thank you for choosing Leso for your beauty and home product needs. We aim to provide you with the highest quality products and exceptional customer service. Please read our shipping and returns policy carefully to understand your rights and obligations.

Shipping Policy:

  1. Order Processing: a. All orders will be processed within 2-4 business days from the date of purchase. b. Orders placed on weekends or public holidays will be processed on the next business day. c. Please ensure that your shipping address is accurate and complete. Leso will not be held responsible for any delays or non-deliveries resulting from incorrect or incomplete addresses provided by the customer.

  2. Shipping Methods and Timeframes: a. We offer various shipping methods, including standard and expedited shipping, depending on your location and preferences. b. The estimated delivery time will depend on the shipping method selected and your location. Please refer to the shipping options during checkout for estimated delivery timeframes.

  3. Shipping Costs: a. Shipping costs will be calculated during the checkout process based on your location, the weight of the package, and the selected shipping method. b. Leso reserves the right to change the shipping costs and methods without prior notice.

  4. Tracking Information: a. Once your order has been shipped, you will receive a confirmation email containing the tracking information. b. You can track the progress of your shipment using the provided tracking number on the respective shipping carrier's website.

Returns and Refunds Policy:

  1. Eligibility for Returns: a. Leso accepts returns for products that are damaged, defective, or different from what was ordered. b. To be eligible for a return, please ensure that the product is unused, in its original packaging, and accompanied by the proof of purchase. c. Certain products, such as intimate or perishable items, may not be eligible for returns due to hygiene and safety reasons. Please contact our customer service for further information.

  2. Return Process: a. If you wish to return a product, please contact our customer service within 7 days of receiving the order. b. Our customer service team will guide you through the return process, provide you with a return authorization, and the necessary instructions for returning the product. c. The return shipping costs will be the responsibility of the customer, except in cases where the product is damaged, defective, or different from what was ordered.

  3. Refunds: a. Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. b. If approved, the refund will be processed to the original method of payment within a reasonable timeframe. c. The refunded amount may exclude any shipping charges paid during the original purchase, unless the return is due to a Leso error.

  4. Non-Refundable Items: a. Certain items may not be eligible for refunds, including gift cards, downloadable or digital products, and items marked as non-returnable.

Please note that this policy is subject to change without prior notice. We encourage you to review the policy periodically to stay informed about any updates.

If you have any questions or concerns regarding our shipping and returns policy, please contact our customer service team at contact@lesostudios.com